FAQ ♡

♡ ˚₊‧ WHERE DO YOU SHIP? ‧₊˚ ♡

Currently, Babycakex0 Shop only ships within the United States.

♡ ˚₊‧ HOW LONG DOES SHIPPING TAKE? ‧₊˚ ♡

Orders are typically processed within 2–5 business days.

Packages are usually shipped out on Mondays and Tuesdays. Processing times may be slightly longer during live sales, launches, holidays, or high order volume periods.

♡ ˚₊‧ DO YOU ACCEPT RETURNS OR REFUNDS? ‧₊˚ ♡

All sales are final due to the nature of curated, collectible, rehomed, and limited items.

Refunds, returns, or exchanges are only considered if there was an issue caused by an order mistake.

♡ ˚₊‧ WHAT IF MY PACKAGE IS LOST OR DELAYED? ‧₊˚ ♡

Once a package has been shipped and accepted by USPS or the shipping carrier, Babycakex0 Shop is not responsible for lost, delayed, or stolen packages.

Please contact the shipping carrier directly using your tracking information for shipping-related concerns.

♡ ˚₊‧ WHAT HAPPENS IF I RECEIVE THE WRONG ITEM OR A DAMAGED ORDER? ‧₊˚ ♡

Please contact me within 48 hours of delivery with:
• Your order number
• Clear photos of the issue
• Photos of the packaging if applicable

I’ll do my best to help resolve the situation as quickly as possible ♡

♡ ˚₊‧ WHAT ARE LIVE SALE DEPOSITS? ‧₊˚ ♡

Live sale deposits are required to officially claim items during live sales.

Deposits go toward your final order total and help secure your claims.

♡ ˚₊‧ CAN I CANCEL MY ORDER? ‧₊˚ ♡

Orders cannot be canceled once they have been packed, processed, or shipped.

Please be certain before placing your order or claiming live sale items.

♡ ˚₊‧ DO YOU SELL AUTHENTIC ITEMS? ‧₊˚ ♡

Yes ♡

Any branded, collectible, or authentic items sold through Babycakex0 Shop will always be stated clearly in the listing description.

♡ ˚₊‧ ARE YOUR ITEMS NEW OR PREOWNED? ‧₊˚ ♡

Babycakex0 Shop offers a mix of:
• Curated products
• Personal collection pieces
• Rehomed collectibles
• Handmade accessories
• Cute lifestyle finds

Condition details will always be listed within each product description whenever applicable.

♡ ˚₊‧ HOW CAN I CONTACT YOU? ‧₊˚ ♡

For any order questions or concerns, please use the contact information listed through Babycakex0 Shop or message me through the platform connected to your purchase 🌷